Share chats for collaboration.
complete
J
Jocelin Ho
Share a specific chat with others via a shareable link so they can see the entire chat history
if and when
you want them to see it. You and your coworkers can discuss the ongoing customer conversations and draft a response collectively.Log In
J
Jocelin Ho
complete
J
Jocelin Ho
Thanks for the suggestions, I'll create a separate feature request for this!
H
Hugo Sanguino
Complementary:
At the moment we click on Share button after selecting the messages, give us the option to set a Webhook, so we can take those messages and use them whenever we need them.
There are some great integration apps out there, i.e. Integromat, Pabbly Connect, Zappier, Integrately, KonnectzIT, IFTT, AntsAndapps, ApiWay etc. You could whitelist those URLs so the extension can read and change your data on those sites.
This is an example of how the JSON could look:
{
"contact": {
"id": 12345,
"picture": "https://aws.etc.abc.jpg",
"name": "Hugo Sanguino",
"number": "5219831314787"
},
"messages": [
{
"direction": "sent",
"timestamp": "2022-06-01T09:11:05.000Z",
"text": "Hi, what is your name?"
},
{
"direction": "received",
"timestamp": "2022-06-01T09:12:00.000Z",
"text": "My name is Hugo"
},
{
"direction": "sent",
"timestamp": "2022-06-01T09:32:00.000Z",
"text": "Hi Hugo, what is your email address?"
}
]
}
J
Jocelin Ho
in progress
M
Mohan
this is much needed
J
Jocelin Ho
planned